AsaanKam Privacy Policy

AsaanKam ("we", "us", or "our") operates the AsaanKam mobile app, a home services marketplace that connects customers with service providers through transparent bidding and OTP-verified job completion. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.

1. Information We Collect

We collect the following categories of information:

• Account information: name, email address, phone number, and city, provided when you register or sign in (including via Google Sign-In).
• Service activity: service request details, bids you submit or receive, and booking history.
• Payment reports: amounts and payment methods you record for completed jobs. AsaanKam does not process or store payment card details itself.
• Photos, videos, and documents: images or videos attached to a service request or chat, profile pictures, and business verification documents (photo or PDF) submitted by providers during onboarding.
• Location data: approximate or precise location, only when you choose to use "use my current location" while setting a service address.
• Camera and microphone: accessed only when you actively capture a photo or record a video within the app (e.g. for a service request or chat attachment).
• Device and push notification identifiers: used to deliver booking and system notifications to your device.

2. How We Use Your Information

We use your information to operate and improve the platform, match customers with suitable providers, send booking and system notifications, prevent fraud and abuse, and comply with legal obligations.

3. Information Sharing

We share your first name and general area with providers when you post a service request. Your full contact details (phone number) are only shared after a bid is accepted. We do not sell your personal data to third parties.

We share limited data with the following service providers who process it on our behalf:

• Supabase — our backend database, authentication, and file storage provider.
• Firebase (Google) — app infrastructure and Firebase Cloud Messaging for push notifications.
• Google Sign-In — optional authentication method.
• Google Maps — address search, map display, and distance calculation for service locations.

4. Provider Vetting

Providers are required to verify their identity and submit business proof during onboarding. However, AsaanKam does not conduct criminal background checks, and you should exercise your own judgment when allowing anyone into your home.

5. Data Retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data by contacting support. Some records may be retained where required for legal or regulatory compliance.

6. Security

We use industry-standard security measures, including encrypted data transmission (TLS) and access controls. No system is completely secure; please report any suspected breach to support@asaankam.com.

7. Cookies & Analytics

We may use analytics tools to understand app usage and improve features. These tools collect anonymized or aggregated usage data. You can manage related permissions in your device settings.

8. Children's Privacy

AsaanKam is not intended for users under 18. We do not knowingly collect personal information from minors.

9. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at support@asaankam.com to exercise these rights.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the app after changes are posted constitutes acceptance of the revised policy.

11. Contact

Questions about this policy? Reach us at support@asaankam.com or through the Help Center in the app.